Please take the time to read these terms and conditions.
By using our Website and the Services and information offered on Our Website and by purchasing Products/Services through our Website, whether these are physical goods or digital content, you are agreeing to these terms and conditions.
The Website means the website https://www.freshmilkkefirgrains.com.
We/Us/Business etc means Shalene McKay (owner and operator of the Website, Fresh Milk Kefir Grains).
Customer means the person or business that orders the supply of services or goods from the Business.
Conditions means these terms and conditions of sale and includes any special terms and conditions agreed in writing between the customer and the Business.
Contract means any Contract between the Customer and the Business for the sale and purchase of Goods.
Goods means the products supplied to the Customer as the result of a purchase made by the Customer.
Services means the services rendered by the Business and the processing and materials used in those Services.
Invoice means a bill issued by the Business who has provided Goods and/or Services to a Customer.
Digital Documents means documents, drawings etc supplied to the Business in digital or electronic format.
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on this Website should not take the place of professional advice.
The Website is made available for your use on your acceptance and compliance with these terms and conditions.
By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.
If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
You are responsible for maintaining the confidentiality of your passwords and login details (if any) and for all activities carried out under your password and login.
You agree to indemnify the Business and hold the Business harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services.
You must not use or replicate our copyright material other than as permitted by law.
Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at
Customer Support.
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it's contents or any associated website, product or service.
We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.
We may withdraw our consent to you linking to our site at any time by notice to you.
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.
Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
Use of information you have provided Us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.
By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.
To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please see our Privacy Policy.
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.
However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.
These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia.
Any disputes concerning this website are to be resolved by the courts having jurisdiction in Queensland.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. Once your order has been processed, refunds will not be given if the customer has changed their mind. All care is taken to ensure sewing patterns are printed correctly and to scale.
Due to the nature of digital downloads, refunds cannot be provided for digital goods except in the case where the goods are faulty or not as advertised. Should you wish to return your order, in the case that your product is faulty or not as advertised, please contact us at Customer Support within 14 days of purchase with a valid reason for return.
If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of the Business.
To the fullest extent permitted by law, the Website absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. The Website gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our Website, we do not warrant or make any representations regarding the use or the result of the use of any document, Product, Service, link or information on the Website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of the Website to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this Website or any Products or Services that may be offered through it. It is your responsibility to do so.
These terms and conditions represent the whole agreement between you and the Website concerning your use and access to the Website and your purchase of any Goods and Services offered by the Website.